We are aware of problems logging into the Tricefy web portal and are working quickly to resolve.
This issue does not affect the ability to upload studies from your imaging devices or send images to patients.
The issue is now resolved and the Tricefy web portal should be accessible again.
We are experiencing some issues processing uploads. Image uploads and other requests are successful but are not being processed and made available in customer accounts. We are working to resolve the issue and expect files to automatically show up once the system has caught up.
Tricefy was experiencing scaling issues.
We are experiencing downtime in parts of the Tricefy infrastructure. New DICOM uploads are successful but files are not being procsessed and made available in customer accounts.We are working to resolve the issue and expect files to automatically show up once the system has caught up.
The backlog of work has completed processing.
A configuration error prevented some servers from operating.
The issue has been resolved, and files are being processed. Studies will be available as expected soon. This incident will remain open until the backlog is complete.
We are currently experiencing instances of system slowness within Tricefy. This is impacting image uploads and image viewing within the Tricefy web portal. Our engineering team is attempting to isolate the root cause at this time. We apologize for the inconvenience and will provide updates when available.
The Trice team is still actively identifying areas which may be causing the Tricefy web portal to load slowly. There are some improvements currently being made which will be released as soon as possible.
The Tricefy 4.2.7 release last week helped address some of the more pressing Tricefy performance issues. The Trice team has seen an improvement in overall load times across the system -- we have also received reports of improvements from direct customer feedback.
There are some other smaller improvements we will be continuing to roll out in future releases. As always, please reach out to support@triceimaging.com for any feedback or issues. Thanks!
We are currently experiencing an issue with "Study Permalinks" which go through tricefy.com
A temporary workaround is to replace "tricefy.com" with "tricefy4.com" in the URL.
A fix for the issue is being deployed. This will not interrupt the operation of Tricefy, other than permalinks and athenahealth single sign-on logins.
The issue is now resolved.
A redirect from "tricefy.com" to "tricefy4.com" was not working
We are currently having problems sending SMS. For the time being, we recommend sending patient links via e-mail.
Investigation is ongoing.
A fix for the SMS issues has been implemented and tested. It will be deployed momentarily.
The SMS fix is deployed.
The SMS fix is deployed.
We are investigating increased processing times.
The issue is resolved and processing is back to normal.
An unusually high load is in progress for the service, and a subset of users may experience delays with some operations. Investigation is ongoing.
This has been resolved.
An unusually high load is in progress for the service, and a subset of users may experience delays with some operations.
Mitigations are underway and recovery is in progress.
Tricefy processing system is operating normally again.
An unusually high load is in progress for the service, and a subset of users may experience delays with some operations.
Investigation is ongoing.
Tricefy processing system is now beginning to catch up on backlogged jobs. All requests should be caught up with the next 30 minutes.
Tricefy processing system is now operating normally again.