SMS delivery issues

Incident
04/18/2023, 8:01am EDT

SMS delivery issues

Status: closed
Start: 04/18/2023, 3:01am EDT
End: 04/18/2023, 8:01am EDT
Duration: 5 hours
Affected Components:
Receiving Tier Tricefy Web Application
Update

04/18/2023, 3:01am EDT

04/18/2023, 3:01am EDT

We are currently having problems sending SMS. For the time being, we recommend sending patient links via e-mail.
Investigation is ongoing.

Update

04/18/2023, 7:38am EDT

04/18/2023, 7:38am EDT

A fix for the SMS issues has been implemented and tested. It will be deployed momentarily.

Update

04/18/2023, 7:59am EDT

04/18/2023, 7:59am EDT

The SMS fix is deployed.

Resolved

04/18/2023, 8:01am EDT

04/18/2023, 8:01am EDT

The SMS fix is deployed.