During the scheduled maintenance window, the Tricefy 4 application, including patient links, may be temporarily unavailable for a period of time. Any examinations in the queue for Tricefy 4 will automatically be uploaded to the account when the maintenance has completed.

We apologize for any inconvenience this may cause. We understand the importance of uninterrupted access to the Tricefy application, and assure you that our team will work diligently to minimize the downtime. We appreciate your understanding and cooperation during this time.

If you have any questions or concerns, please feel free to reach out to our support team at support@triceimaging.com

Thank you for your patience as we continue to bring you best in class performance and reliability.

Maintenance is underway.

The maintenance work is nearly complete. Once testing is complete, access will be restored.

Maintenance is complete, and the site is returning to normal operation.

Downtime window is complete. Thank you for your patience!

Planned maintenance.

Changes to the Receiving Tier (used by all Uplinks) will require a short period of downtime. The expected downtime is less than one hour.

The destination IP addresses used exclusively by Uplink versions 4.0 and newer will change. Most installations utilize DNS (hl7-receiving.trice.io) but may require firewall changes in customer networks.

Currently, as seen on https://www.tricefy.help/help/network , there are four IP addresses in use: 54.229.153.78, 52.213.41.86, 54.171.0.176, and 54.72.5.235.

Some details:

The first two addresses (54.229.153.78, 52.213.41.86) will be removed and the remaining two (54.171.0.176, 54.72.5.235) will be in operation. The domain names receiving.trice.io and hl7-receiving.trice.io will both resolve to the same addresses (54.171.0.176, 54.72.5.235).

This maintenance has started.

This maintenance is complete. Total downtime was less than 30 minutes.

Changes to the Receiving Tier (used by all Uplinks) will require a short period of downtime. The expected downtime is less than one hour.

The destination IP addresses used exclusively by Uplink versions 4.0 and newer will change. Most installations utilize DNS (hl7-receiving.trice.io) but may require firewall changes in customer networks.

Currently, as seen on https://www.tricefy.help/help/network, there are four IP addresses in use: 54.229.153.78, 52.213.41.86, 54.171.0.176, and 54.72.5.235.

Some details:

The first two addresses (54.229.153.78, 52.213.41.86) will be removed and the remaining two (54.171.0.176, 54.72.5.235) will be in operation. The domain names receiving.trice.io and hl7-receiving.trice.io will both resolve to the same addresses (54.171.0.176, 54.72.5.235).

All changes have been made and we are continuing to monitor service health.

The Receiving Service is operating as expected.

This only pertains to customers with athenahealth integration single sign-on (SSO).

We will be making a configuration change in Tricefy, in response to an update coming from athenahealth systems. Attempts to utilize single sign-on from athenahealth during this brief window may be unreliable.

Update is complete.

A short update will be applied to the database which will cause a brief downtime during reboots.

Maintenance is complete.

We are pleased to release Tricefy 4.1.35!

What’s new:

• We fixed some search filter categories that were not working well together.

• Several performance improvements, especially around Adaptive Reporting features.

Tricefy will be unavailable briefly to address a performance issue with reporting

Maintenance is complete.

We are pleased to release Tricefy 4.1.34!

There may be up to five minutes of downtime during the deployment process. No new features were added here, but we made some substantial upgrades.

Update is complete.

We will be performing some database maintenance, and the Tricefy application may be unavailable for a short time during this window.

Maintenance is progressing normally, currently at about 80% complete.

Maintenance is complete. Uploads enqueued during maintenance will be processed.

Resolved incident for the status page!

We are pleased to release Tricefy 4.0.131!

What's new:

• We now prevent the browser from "auto-filling" fields in Adaptive Reporting.
• Searching by a date will now show the patient date of birth in patient results, instead of their last study date.
• Cleaning up preliminary reports that were inadvertently duplicated while copying a study.
• Adaptive Reporting templates may now specify a measurement unit type (e.g. grams, or ounces) for data presented from Structured Report files, which will be presented in the desired unit.

Complete.