The current Tricefy status page will always be available at: https://status.tricefy.com/

Athena is experiencing some major disruptions according to their status page: https://status.athenahealth.com

Trice is monitoring the issue. Results and worklist may not work for Tricefy customers with Athena interfaces until the Athena system is fully back online. 

We will be performing updates on our database tier, which could take up to 4 hours.

During the scheduled maintenance window, the Tricefy 4 application, including patient links, may be temporarily unavailable for a period of time. Any examinations in the queue for Tricefy 4 will automatically be uploaded to the account when the maintenance has completed.

We apologize for any inconvenience this may cause. We understand the importance of uninterrupted access to the Tricefy application, and assure you that our team will work diligently to minimize the downtime. We appreciate your understanding and cooperation during this time.

If you have any questions or concerns, please feel free to reach out to our support team at support@triceimaging.com

Thank you for your patience as we continue to bring you best in class performance and reliability.

Reminder: the scheduled maintenance window will begin in approximately 45 minutes. The Tricefy web application will be temporarily unavailable. Any pending uploads via Uplink will be completed and available when the maintenance has completed.

The scheduled maintenance is in progress.

The scheduled maintenance is complete. All systems are operational.

We are pleased to release Tricefy 4.2.36!

What’s new:

• For our ModMed integration, we can now specify a document category for results

• Various bug fixes and improvements

We are pleased to release Tricefy 4.2.30!

What’s new:

• For our ModMed integration, we added more detailed logs to “Study Interface Status”

During the scheduled maintenance window, the Tricefy 4 application, including patient links, may be temporarily unavailable for a period of time. Any examinations in the queue for Tricefy 4 will automatically be uploaded to the account when the maintenance has completed.

We apologize for any inconvenience this may cause. We understand the importance of uninterrupted access to the Tricefy application, and assure you that our team will work diligently to minimize the downtime. We appreciate your understanding and cooperation during this time.

If you have any questions or concerns, please feel free to reach out to our support team at support@triceimaging.com

Thank you for your patience as we continue to bring you best in class performance and reliability.

Maintenance is underway.

The maintenance work is nearly complete. Once testing is complete, access will be restored.

Maintenance is complete, and the site is returning to normal operation.

Downtime window is complete. Thank you for your patience!

Planned maintenance.

We are pleased to release Tricefy 4.2.19!

What’s new:

• We added a new Automation Rule condition option: “Is secondary capture” for DICOM

• For Downlink configuration, we added additional file naming conventions. See https://www.tricefy.help/help/downlink

• We improved the “Next / Previous” navigation in the Study Viewer

• Various fixes and improvements

We are pleased to release Tricefy 4.2.18!

What’s new:

• We added support for longer DICOM name segments

• We give improved error messages when creating a new patient with a conflicting Patient ID

• Minor tech updates and fixes

We are pleased to release Tricefy 4.2.17!

What’s new:

• We fixed some small issues with the label dialog and selection.

• Behind-the-scenes updates to systems

We will also release Receiving Tier with version 2.2.9. We made some performance and handling improvements. A brief interruption may occur during this update, which will not affect Uplink uploads.

We are experiencing some issues processing uploads. Image uploads and other requests are successful but are not being processed and made available in customer accounts. We are working to resolve the issue and expect files to automatically show up once the system has caught up.

Tricefy was experiencing scaling issues.